Manage your account like never before.

Smart Payments

Smart Communication

Smart Environment

Save Time & Money

SmartHub for managing your account with ease, wherever you are.

Announcements

What changes can you expect when we launch SmartHub?

  • Use your new account number to register for SmartHub. You can find your new account number on your new bill or by calling our Customer Care department.

  • We recently had a system upgrade that requires all of our members who have online accounts to register again. The new system greatly increases the amount of information you have access to with regards to your account.

  • If you previously were using automatic payments with us you before the transition to SmartHub on 3/28/22, you will need to re-enter your payment information. You can do this once you register for your online account.

  • If you are not currently enrolled in Paperless billing, a $2 paper and processing fee will be applied to your bill each month.

What is SmartHub?

On the go and in control. Now you can manage your account like never before.

SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, contact customer service and get the latest news.

As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs.

Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.

You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.

Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere.

Getting started with SmartHub is as easy as 1-2-3!

As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.

Register your SmartHub account

Locate your new account number (instructions below) and get registered!

Download the new app!

Manage your account on the go from anywhere at any time!

Activate the features you want

This is your opportunity to give features like paperless billing and Auto Pay a try!

  • Both platforms are part of our online account management system for members.

    Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.

    The free, secure mobile app is available to download and install on mobile devices and tablets.

  • Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

    Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

  • You can find your account number on a printed bill statement mailed to your residence or business.

    You can also call us for assistance.

  • Customers can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.

    You will need to have your account number and email address on hand before starting this process.

    On the registration page, type your billing account number, last name or business and email address in the requested fields.

    You will receive an email to verify your account. You will then be prompted to change your password.

  • Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.

    If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.

    Members can sign up for SmartHub via the login page. To create a new online account, click “Don’t have an account? Register now.” on the login page for SmartHub.

    From the registration screen, type your billing account number, last name or business and email address in the requested fields.

    You will receive an email to verify your account. You will then be prompted to change your password.

  • No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.

    When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.

    You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.

    Here’s how to change your preference to participate in paperless billing using your registered SmartHub Account:

    On the SmartHub Web Portal:

    • Log in*

    • In the Paperless pop-up notification, select "Yes"

    • Click "Submit"

    *If you are not receiving the Paperless pop-up notification, Log Out of SmartHub by clicking "Log Out" in the top right of the screen. Next, proceed with the SmartHub Web Portal steps above.

    On the SmartHub App:

    • Sign in**

    • In the Paperless pop-up window, ensure the "Activate Paperless Billing" toggle switch is toggled to the right

    • Click "Save"

    **If you are not receiving the Paperless pop-up window, Sign Out of the SmartHub app by tapping More in bottom right of the menu. Tap Settings. Tap "Sign Out" in the top right. Tap "OK." Next, proceed with the SmartHub App steps above.

  • You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.

    • Log in to your SmartHub account

    • Click on “Notifications”

    • Click Manage Contacts to add or change email address and phone numbers

    • Enter verification code to activate

    • Click on Manage Notifications to set up SMS and email alerts

  • Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the 18th of each month - excluding weekends & holidays. If the 18th falls on a weekend or holiday, your Auto Pay will be processed on the following business day.

    How to sign up on the website:

    • Click on Billing & Payments

    • Click on Auto Pay Program

    • Click on Sign Up for Auto Pay and follow instructions

    How to sign up on the app:

    • Select Bill & Pay

    • Select Auto Pay Program and follow instructions

    IMPORTANT: Enrollment processing may take up to 5 business days. Auto Pay will not apply to any bill generated before enrollment processing is complete. If you receive a bill that does not state “automatic payment” on the payment stub, pay that bill using another option.

  • You can save bank account and/or credit/debit card information for future one-time payments.

    On the website:

    • Click My Profile

    • Click on Manage My Stored Payment Accounts and follow instructions

    On the app:

    • Select Settings

    • Select Stored Payment Accounts and follow instructions

 Setting Up SmartHub: Frequently Asked Questions (FAQs)

 SmartHub Video Lessons

Register SmartHub via Web

Register SmartHub via a Mobile device

  Other Frequently Asked Questions

  • No. Visit our Payment Options page to view all the ways you can make a payment.

  • Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.

  • The information you see in the app and on the website is shown in real-time.

    However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

  • Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.

    If you do receive such communication from someone claiming to be a [name] Employee, please report it to us at via email at lingo@mgwnetworks.com

 Get Support

If you run into any questions as you explore the features of SmartHub, we will be happy to assist you!

Phone: (540) 925-2255
Email: lingo@mgwnetworks.com