Arlo Terms of Service

MGW (referred to herein as to “Company”) are proud to bring the Arlo products and services to its customers. Arlo products include without limitation cameras, floodlights, video doorbells, solar panels, etc. (referred herein to as “Arlo”. The Company is an installer and dealer for Arlo products and services. Not all Arlo products and services are supported by or integrated with the remainder of the Company’s offerings. Please contact the Company for details regarding supported products and services.  

General 

By accessing or using Arlo products and services, Customer agrees to the Company’s terms in addition to Arlo’s terms and conditions. The Terms and Conditions for Arlo can be found by visiting Terms and Conditions | Arlo.  

The Company may at its discretion make changes to these terms of service related to its offerings and services at any point. Additionally, Customer agrees to use the Arlo Services for personal and business purposes and that these services are not being resold or sub-licensed to other individuals or companies.  

Registration and Roles  

Registration directly with Arlo and the Company is required. The customer understands and agrees that the Company acts only as an installation and billing agent. The Company’s role as an agent is purely for basic support purposes including battery level and internet connectivity status. Advanced support is included with the Customer’s subscription but will be escalated from the Company directly to Arlo. Support requests can also be initiated directly to Arlo by utilizing the Arlo Portal or Arlo Smartphone Application.  

Member Accounts, Passwords, and Security 

The Company does not have access to, or store Arlo credentials, passwords, PINs, or verification codes associated with Customer accounts. Additionally, the Company does not have access to view, download, or save live or recorded video footage or camera shots and stills.  

Activation and Subscription 

As part of the selling process, Customer will sign agreements related to the monthly subscription and service fees and installation fees. The customer agrees to pay for these monthly services and that they will continue for the duration of the term listed on the agreement paperwork until they are cancelled. Breach of this agreement may result in incurring additional fees and charges. The customer may have options for their subscription payment options and may change those options by visiting the MGW or Lingo account center or by contacting Company Customer Care.  

Installation 

Installation may be included as part of the service offering by the Company. The Company will send a service and installation technician to ensure the Arlo system is installed properly. These technicians have received extensive training from Arlo regarding the installation locations and best practice parameters that also will meet the Customer’s needs. The installation technician will also do their best to work with the Customer to identify the best places to mount or install the Arlo Products and Services.  

The Company will make every reasonable effort to ensure that the installation process goes smoothly and without damage to the customer’s premise location. In the event that the Customer feels that damage has been done to their property, the customer should notify the company. The company will take the appropriate action at its sole discretion to rectify the situation.  

Ownership 

Customer agrees that as part of the products and services offered to the customer are considered leased products unless otherwise stated by the service agreement between the Company and the Customer. If the Customer wishes to terminate or cancel their agreement with the Company, the products will be billed at full retail value. If the customer returns the products, these fees may be waived. In the event that a product is returned that is damaged, inoperable, missing parts or accessories, the customer may be billed for the full retail value to replace the product or accessories.  

Indemnification  

Customer agrees to defend, indemnify, and hold harmless the Company including but not limited to its Subsidiaries, staff, executive officers, and board members against any and all claims, injuries, liabilities, damages, losses, expenses and costs related to the use of these products and services.  

Warranty 

As previously mentioned, products are considered leased unless explicitly listed otherwise. The Company will warranty all defective products if they fall within the manufacturer’s warranty. If the damaged products are not considered under warranty by the manufacturer, MGW will replace the damaged products. Exclusions to this implied warranty include but are not limited to, negligence, acts of God, burglaries, robberies, automobile scenarios, medical problems/situations, fire, flood, vandalism, or improper use of the product.  

Customer also understands that the services provided are on an “As Available” and “As Is” basis. There is no warranty in regard to the services offered or provided. The Company makes no implied guarantee or warranty that these products or services will prevent, detect, or avert such incidents as outlined in this agreement or otherwise. Additionally, the Company does not undertake any risk associated with the Customer’s use of this product whether inherent or implied.  

Limitations of Liability 

The Customer agrees that under no circumstances that the Company will assume responsibility for or be held liable for any Content that is produced, errors or omissions in any Content, any loss or damage or any kind incurred in connection with the use of these products or services, any content posted, emailed, accessed, transmitted, or otherwise shared from the Services provided.