The truth you've been waiting for...
We understand that technology can sometimes seem confusing. And when it comes to internet service providers, it can be hard to determine what’s true and what’s not. Here at MGW, we strive to be as transparent as possible, leaving no questions unanswered or misunderstood.
We take pride in being your local provider, but we realize there are often misconceptions about what being “local” really means for your quality of service, your cost, and more.
So, our team is addressing eight “myths” over the next two emails that could be keeping you in the dark about the benefits of working with a local provider like MGW.
The last thing we want for you is to go any longer without the knowledge of how easy MGW is to work with!
MYTH: Local must mean small, and small must mean not as good. ❌
BUSTED: MGW is a family-owned and operated business, which makes for a passionate, fully staffed team suited to understand and serve all of your needs and wants like lightning-fast internet. Unlike massive corporations, we don’t operate behind the red tape - we’re here to ensure your questions and concerns are answered with 100% transparency.
We reinvest in the communities we work in and solve local problems like access to WiFi during critical times like the pandemic. Through our Drive-In Public WiFi program, we’re working in local areas to provide Wi-Fi access for members of our communities who might otherwise not have access because of location or financial reasons. ✅
MYTH: Internet service from a local provider is going to be more expensive, or I’m going to get “nickeled and dimed.” ❌
BUSTED: MGW is, in fact, a competitive business that strives to bring you satisfactory services at a reasonable price, oftentimes less than what is offered elsewhere. Large companies rope their customers in with confusing, fine print contracts - not here. We’re not trying to lock you into anything you don’t want, which is why we offer month-to-month options and other benefits that give you flexibility. ✅
MYTH: Customer service from a local provider is only going to be 9 am - 5 pm. ❌
BUSTED: We understand that connection issues don’t wait for us to get back to the office on Monday. For this reason, MGW offers a 24/7 technical support line, which can be reached at (540) 925-2255 any time, any day, to address your questions and concerns. At MGW, we devote all of our attention to helping you when you need it, rather than “closing our doors” after hours. ✅
MYTH: I’m not going to have some of the perks with a local provider. ❌
BUSTED: Because we’re local and not drowning in red tape, we can create offers and perks that are best for you. For instance, you may have heard about our mobile app, SmartHub, our new innovative tool for account management, but what can it do for you? SmartHub can help you take control of your account like never before. With increased accessibility, our customers are open to perks such as quick and easy online payment and bundling services to save money! ✅
Transparency is our priority! We want you to feel certain about our services and your opportunities with us. You’re not just our customers; you’re our neighbors in communities we also live and work in.
