Security Questions Update
Your security and privacy are our top priorities. In our ongoing commitment to safeguard your account and personal information, we are contacting our customers to further enhance the security measures in place.
To provide an additional layer of protection, we are now requiring all customers to set up a minimum of three security questions for their account. This will help us verify your identity and protect your personal information from unauthorized access. If you already have at least three security questions in place, no action is needed at this time.
If you haven't registered for your SmartHub account in order to select your security questions, visit our SmartHub page to get started.
Setting Up Your Security Questions
Taking a few minutes to set up your security questions is quick and easy.
Using SmartHub via Browser:
Simply log in to your SmartHub account, navigate to the My Profile section, and click Update My Security Hint Question.
Choose at least three questions that have answers unique to you, making sure they are easy to remember but difficult for others to guess.
Type your answer in the text boxes to the right of your chosen question.
Click Save.
Log Out
Using SmartHub via App:
Launch the SmartHub app, login, tap More, tap Settings, tap Security, and tap Hint Questions.
Choose at least three questions that have answers unique to you, making sure they are easy to remember but difficult for others to guess.
Type your answer in the answer boxes below your chosen question.
Tap Save
Have questions or concerns?
We understand that this may seem like an extra step, but please know that it's a proactive measure to ensure the highest level of security for your account. We kindly ask for your cooperation and understanding as we work together to keep your information safe.
If you have any questions or need assistance with setting up your security questions, our dedicated Customer Care team is here to help. You can reach out to us via email or give us a call Monday - Friday from 8:00 AM - 4:00 PM.
Thank you for being a valued customer and for your continued trust in us. We remain committed to providing you with a secure and seamless experience.
Stay safe and secure!
