Privacy Policy + App Usage Terms & Conditions

PRIVACY POLICY

Pursuant to Section 631 of the Cable Communications Policy Act of 1984 (the “Cable Act”), MGW is required to inform new and current subscribers of our privacy policy.

MGW only collects information necessary to provide service to the subscriber or to monitor quality and reception of cable and cable modem signals. This includes name and address, telephone number, account number, billing and collection information, service and installation records, subscriber correspondence, the services rendered by the subscriber, maintenance, service and installation information, and marketing data. Subscriber must be of legal age in order to enter into Subscriber Agreement.

By downloading, installing, and using the VUE IPTV App, you understand and consent to allow us to collect information that allows us to improve the quality of our products and services, and therefore your customer experience. Specifically, by such election, you consent to our collection of information through the use of additional software which is downloaded to your device within the VUE IPTV App. This additional software captures the following pertaining to your use of VUE IPTV App and other applications on your device: Application(s) running history and data usage ; Identity network and/or manufacturer identifier) of your device (as may be available) ; If location services are enabled on your device, the application will provide us the approximate or precise location of your Device (as may be available); we store location data in an aggregated manner to use for network planning and performance improvement. If you do not want the application to gather your location, you can disable location services in your mobile device (which affects all applications), disable location services for the VUE IPTV App in

your device if disabling location for a specific application is enabled by your Device operating system or uninstall the VUE IPTV App'; Wi-Fi and cellular network information, such as your mobile operator, ISP, and IP address; Data usage on Wi-Fi, cellular, and respective network performance information such as throughput, latency, and signal strength.

Collected information is made available to MGW employees, accountants, billing and collection agencies, installation subcontractors, and program service providers. Information is on a “need to know basis” and only retained as long as required for financial and tax accounting purposes, and required by local, state and federal law.

Disclosure of personally identifiable information may also be required by court order directed to MGW.

A subscriber has the right to contest government agency claims to such information; and to review all such information at MGW office during regular business hours, given reasonable notice to our office by either phone or letter, and to correct any errors in the information. Should you have questions concerning the rights and obligations of MGW or your rights under the Cable Act, you may contact our office during normal business hours. Our office is located at 29 North Central Avenue Staunton, VA 24401. Our hours are Monday thru Friday 8:00am—4:00pm. Our telephone number is 540-712-0200.

VUE IPTV APP

SUBSCRIBER AGREEMENT

Subscriber is responsible for providing our office with current mailing and contact informa tion

VUE IPTV Application: By downloading or using the VUE IPTV application (“VUE IPTV App”, or “VTVA”) you accept (in other words, make legally binding) these Terms and Conditions and the MGW Privacy Policy, and confirm your prior acceptance of the other MGW agreements to which they refer (see below). These Terms and Conditions are solely between you and MGW. You may be subject to other agreements that govern your use of 3rd party products and services.

You represent that you are of legal age to agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, you may not use the VUE IPTV App. You understand that your download and use of the VUE IPTV App in turn involves the use, operation, and license of certain third party website or application, and your access to and use of that Service will be subject to additional terms and limitations specific to that Service.

Your use of the VUE IPTV App is subject to several restrictions, which include the following:

• You must be a MGW subscriber in good standing, with a video package of Basic or higher to use the VUE IPTV App.

• You may only use the VUE IPTV App for personal, non-commercial use.

• You may not share your access to the VUE IPTV App with any third parties, other than household members and household guests; and

• You must secure your home wireless network.

Usage Rights and Restrictions: The VUE IPTV App may be installed on any device that you own or that is in your possession and control, subject to the "Usage Rules" that are set forth in 3rd party App Store Terms of Service. By downloading the VUE IPTV App, you are agreeing that you will use the download only to run the VUE IPTV App on a device that you own or control, and only as authorized by these Terms and Conditions. You may not examine or manipulate the software code underlying the VUE IPTV App and you have no rights in that code other than the use right described in the preceding sentence.

By using the VUE IPTV App, you confirm that you are a MGW subscriber and that you are bound by and in compliance with MGW’s terms and conditions applicable to the MGW services to which you subscribe accessible on MGW’s public websites (collectively, the "Subscriber Agreement"), and also any third- party agreements that may apply to your use of the VUE IPTV App. The Subscriber Agreement's terms (including any usage restrictions, disclaimers and limitations on liability)

apply to your use of the VUE IPTV App as if the agreement were set out in full in these Terms and Conditions.

We may, at any time and without notice, modify or discontinue all or part of the VUE TV App, its content, related charges or fees required to use the VUE IPTV App, and we may offer special opportunities to some or all VUE IPTV App users, subject to applicable law.

You are permitted to use the VUE IPTV App only to request and view the content that we provide for this purpose and that you are entitled to access ("VTVA Content"), and you may not circumvent or otherwise interfere with any authentication or access restrictions that we have implemented with respect to the VUE IPTV App or VTVA Content. You may not copy, publicly perform or retransmit the VTVA Content.

Without limitation, the following restrictions also apply to your use of the VUE IPTV App:

You shall not distribute or make the VUE IPTV App available over a network where it could be used by unauthorized parties or otherwise downloaded/distributed to any device without our knowledge or authorization.

You shall not: (i) publish, display, disclose, rent, lease, modify, loan, distribute, or create derivative works based on the VUE IPTV App, or any part thereof; (ii) reverse engineer, decompile, translate, adapt, disassemble or otherwise reduce the VUE IPTV App to human readable form; (iii) attempt to create the source code from the object code for VUE IPTV App; (iv) transmit the VUE IPTV App over any network or between any unauthorized devices; (v) make or convert any third party software contained in the VUE IPTV App into a stand-alone product; (vi) take any action that will infringe upon or misappropriate the intellectual property or other proprietary rights of MGW, its affiliates, or any third party; or (vii) sublicense, rent, lease, or assign the VUE IPTV App. You may transfer the VUE IPTV App to other devices you own or license or that are under your lawful control as long as you only use it on only devices authorized by us.

You shall not remove any proprietary notices, marks, or labels on the VUE IPTV App.

You shall not export, import, or re-export the VUE IPTV App in violation of any applicable law, rule, or regulation of any jurisdiction.

You will only use the VUE IPTV App in a manner that complies with all applicable laws in the jurisdictions in which you use the VUE IPTV App, including but not limited to applicable restrictions concerning copyright and other intellectual property rights.

You shall not use the VUE IPTV App in an attempt to circumvent or in conjunction with any device, program, or service designed to circumvent, technological measures employed to control access to, use of, or the rights in, a content file, service, or other work protected by the copyright laws of any jurisdiction.

You are solely responsible for monitoring the viewership and usage of VUE IPTV App.

You are solely responsible for securing any Wi Fi connectivity/access to your Internet service by means of a password or other reliable means. As such you are solely responsible for any conduct undertaken by means of access to our Internet services (including without limitation the VUE IPTV App) by any party, whether or not such access is initiated by a member of your household, a user authorized by you, or other person through any Wi Fi access/connectivity, and any loss, damage, or other liability arising therefrom.

MGW shall have no obligation to furnish any maintenance or support services with respect to the VUE IPTV App or the VTVA Content.

Customer Experience Improvement: By downloading, installing, and using the VUE IPTV App, you understand and consent to allow us to collect information that allows us to improve the quality of our products and services, and therefore your customer experience. Specifically, by such election, you consent to our collection of information through the use of additional software which is downloaded to your device within the VUE IPTV App. This additional software captures the following pertaining to your use of VUE IPTV App and other applications on your device.

Application(s) running history and data usage; Identity (network and/or manufacturer identifier) of your device (as may be available) : If location services are enabled on your device, the application will provide us the approximate or precise location of your Device (as may be available); we store location data in an aggregated manner to use for network planning and performance improvement. If you do not want the application to gather your location, you can disable location services in your mobile device (which affects all applications), disable location services for the VUE IPTV App in your device if disabling location for a specific application is enabled by your Device operating system or uninstall the VUE IPTV App.; Wi-Fi and cellular network information, such as your mobile operator, ISP, and IP address; Data usage on Wi-Fi, cellular, and respective network performance information such as throughput, latency, and signal strength.

Subscriber acknowledges that modems purchased from a third party, and/or broadband service from a third party may not have the capability of delivering the purchased Internet Service speed or have the capability of rendering Internet Service without interruption or degradation, which may affect VTVA Content deliverability. Monthly charges will not be reduced or otherwise discounted if the Subscriber elects to use a third-party modem and/or broadband provider.

Username and Password: We reserve the right to reject any username or password you request in our sole discretion. You are responsible for maintaining the confidentiality of any username or password we provide to you, and you agree not to transfer such password or username, or lend or otherwise transfer your right to use or access the VUE IPTV App, to any third party.

You agree to immediately notify us of any unauthorized use of your username or password or any other breach of security related to your account, your username or the VUE IPTV App. If someone else acquires this information (through no fault of ours), we may assume that you have authorized that person's use of the information.

Suspension or Termination of Rights: We may suspend, restrict or terminate your access to or use of the VUE IPTV App at any time and for any reason (including if we believe that you have violated or acted inconsistently with the letter or spirit of any of the Terms of Service, or if we believe that your VUE IPTV username, password, or home network has been accessed by a third party). The rights granted to you to use the VUE IPTV App and the VTVA Content will terminate immediately upon the expiration or termination of the Terms of Service, or upon your breach of any of the Terms of Service. We reserve the right to take any steps that we believe are necessary or appropriate to enforce and/or verify your compliance with the Terms of Service. MGW MAKES NO AND HEREBY DISCLAIMS ANY AND ALL WARRANTIES WITH RESPECT TO THE VUE IPTV APP INCLUDING WITHOUT LIMITATIONS WARRANTIES OF TITLE, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, AND NONINFRINGEMENT, WILL NOT BE RESPONSIBLE FOR ANY OTHER CLAIMS, LOSSES, LIABILITIES, DAMAGES, COSTS OR EXPENSES ATTRIBUTABLE TO ANY FAILURE OF THE VUE IPTV APP TO CONFORM TO ANY WARRANTY. IN THE EVENT OF ANY CLAIMS BY YOU OR ANY THIRD PARTY RELATING TO THE VUE IPTV APP, OR TO YOUR POSSESSION OR USE OF THE VUE IPTV APP, YOU AGREE THAT NEITHER MGW NOR YOUR DEVICE MANUFACTURER SHALL HAVE ANY RESPONSIBILITY FOR THE INVESTIGATION, DEFENSE, SETTLEMENT AND DISCHARGE OF SUCH CLAIMS, INCLUDING (I) PRODUCT LIABILITY CLAIMS; (II) ANY CLAIM THAT THE VUE IPTV APP FAILS TO CONFORM TO ANY APPLICABLE LEGAL OR REGULATORY REQUIREMENT; (III) CLAIMS ARISING UNDER CONSUMER PROTECTION OR SIMILAR LEGISLATION; AND (IV) INTELLECTUAL PROPERTY CLAIMS.

By accessing, downloading or using the VUE IPTV App, you represent and warrant that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

If a court or similar body determines that a portion of these Terms of Service is invalid or unenforceable, the remaining Terms of Service shall stand, and the invalid or unenforceable portion should be interpreted as closely as possible (consistent with the law in your area) so as to reflect the intention of the original. Except with our consent, you may not transfer or assign to any other person (in other words, make another person legally responsible for) the rights granted by or your obligation to comply with these Terms of Service.

These Terms and Conditions are not intended to benefit (in other words, to create any rights or obligations for) anyone other than you and us. Upon your acceptance of these terms, we will have the right (and will be deemed to have accepted the right) to enforce these terms against you as a third-party beneficiary of these Terms and Conditions.